Frequently Asked Questions
1. What Payments Methods can I use to make a purchase on your online store?
Our goal is to make purchasing process easy and secure, so we accept credit cards as a payment method. If you prefer to make a bank tranfer, please contact our customer service personnel for more information on banking details and the payment process. We are here to assist you every step of the way.
2. Are sales taxes applicable to purchase made on your online store?
Under the tax laws of Florida, sales taxes apply to purchases made on our online store if your shipping address is located in the state of Florida. However, if you are a buyer who holds a Sales and Use Tax Exemption Certificate, no taxes will be applied to your purchase. We recommend that you consult with a tax or legal advisor for further information on the requirements and procedures for obtaining a Sales and Use Tax Exemption Certificate.
3. Is there a way to check the current status of my purchase order?
We’ll send you email updates to keep you informed about your order. Additionally, you can contact our customer service team by phone, email, or chat for updates and inquiries about your order. We’re here to assist you with any updates or information you may need.
4. Is there a way to confirm that my order has been successfully shipped?
Certainly! After submitting your order, you should see an order confirmation page. If you didn’t see it or don’t remember, you can reach out to our customer service team and we’ll be happy to assist you.
5. Do your products come with a warranty?
Absolutely, all the items we sell come with the corresponding manufacturer’s warranty.
6. How can I track the status of my order?
After placing your order with us, you will receive a series of notification emails that will keep you updated along the way.
Expect to receive these emails after placing your order:
- Order Confirmation: sent moments after placing your order and contains all the details of your order.
- Shipping Confirmation: sent once your order has shipped and will include tracking information if available.
- Shipping Update: only sent if tracking numbers are updated.
7. Can Tutto Moderno Store assure the security of my personal information?
Yes, Tutto Moderno Store takes the privacy and security of your personal information very seriously. We have implemented industry-standard security measures to protect your data and ensure that it is not accessed or used inappropriately. We only use your information for the purpose of fulfilling your order and providing you with the best possible customer service.
8. Can you tell me how my personal information will be used?
Tutto Moderno Store takes your personal information very seriously. We will not use the information you provide to us for any purposes other than communicating with you about your order, or notifying you about products we believe may be of interest to you (if you have subscribed). This information is not shared with anyone outside of our company.
9. When will my order be shipped?
Tutto Moderno Store ships orders within 1-2 weeks of placing an order. However, shipping times may vary depending on the availability of the products. Custom wood moldings may take longer to ship, typically 3-4 weeks, as they are usually made to order. Sometimes, unforeseen circumstances may delay the shipment, such as inclement weather, products being out of stock, or a manufacturer’s backlog. If this happens, the customer will be immediately notified. Once the order is shipped, the customer will receive an email confirmation with a tracking number.
10. Can I return products?
Yes, we accept returns of products. Please read our return policy below:
- You can initiate a return of any item within 30 days
- Returns are not allowed for moldings, adhesives, underlayments, trims, cleaning supplies, special orders, or items not in stock.
- The product must not have been previously installed
- Products cannot be clearance/closeout items
All returns are subject to a 20% restocking fee.
