Shipping & Returns Policy
Thank you for choosing our online store for your flooring purchase in the US. Below you will find our shipping and returns policy to ensure a satisfactory shopping experience. Please read the terms and conditions carefully before placing your order.
- Delivery Area: We offer shipping to all states within the United States.
- Delivery Times: We will make every effort to process and ship your order as quickly as possible. The estimated delivery time will depend on product availability and your location. Once your order is processed, you will receive a confirmation email with the corresponding tracking information.
- Shipping Costs: Shipping costs will be automatically calculated during the checkout process based on the weight and dimensions of the selected products, as well as the delivery location. These costs will be clearly indicated before finalizing your order.
- Packaging: We ensure that your products are securely packaged to prevent damage during transportation.
- Return Policy: If you are not satisfied with your purchase, we accept returns within 30 days from the receipt of your order. To be eligible for a return, the product must be in its original, unused condition and in the same packaging as received.
- Return Process: To request a return, please contact our customer service through the provided contact information, including your order details and the reason for the return. Our team will provide you with the necessary instructions to proceed with the return.
- Return Shipping Costs: The customer is responsible for the shipping costs associated with the return of the product unless the return is a result of an error on our part.
- Refunds: Once we receive and verify the condition of the returned product, we will proceed with the corresponding refund. The refund will be issued through the same payment method used in the original purchase and may take up to 5 business days to process.
We hope that this shipping and returns policy has addressed any questions or concerns you may have. If you have any additional inquiries, please don’t hesitate to contact our customer service team.
Thank you for choosing us as your trusted store for purchasing floors in the US.